Who we are?
For almost forty years, Universal has demonstrated an unwavering commitment: to do right by our customers through times of prosperity and challenge. At every step, we identify and make good on continuous improvements so that Universal stands among the best insurance companies.

We continue to expand our property and casualty insurance and life products and services, investments and insurance policies financing. We are one of the most innovative insurance providers in Puerto Rico and The Caribbean.

Our commitment to customer service has never been stronger. Economic downturn brings added pressure to everyone. Universal knows that expert, reliable service and quick turnaround on questions, answers and claims is more important than ever to our customers, both families and businesses. Responsible underwriting, adequate pricing, sound financial management and solid reinsurance make policyholders prefer Universal because we have proved they can be confident we will deliver on the promise to protect and restore specially in catastrophic times.

Universal has been and will always be close to its customers, listen to what they need and commit to a higher standard of delivery. Our Client’s Satisfaction is our road to success. We are available 7 days a week, twenty-fours a day to personally respond to you. We pioneered by bring most innovative and technological capable Customers Service Centers throughout the Island to service your claims when and where you need us.

We begin each day with an unwavering commitment: to do right by our customers through times of prosperity and challenge. More than a promise — truly, a way of being.
 Corporate Social Responsibility
Every day, Universal and its employees answer the call of service to their community. Our Corporate Responsibility program, led by our CEO, fulfills its commitment of cultivating community relationships to create healthy communities. We invest in projects related to Environmental Conservation, Arts, Sports, Youth Enrichment, Community Development and Teamwork.
Universal Group, Inc.
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